An open space in the office is filled with many different people, performing various tasks, sometimes working together but mostly in their own cubicles. I feel the same way about ECM these days.
There was a time when a new employee appeared in this company. His name was Point. Share Point. Mr. Point was funky dressed and very optimistic about everything going on. He immediately committed to any task raised by the boss, and promised to deliver in style. All the bosses loved him. Heck, even the top guy heard about him (in an aiport check-in queue, from another CxO friend) and told middle management: we should all talk to Share, he’s so good he will solve all our document management problems. We could also let him build our website, too.. it has this nice skill called “2.0”.
Gone are those days. Now Mr. Point is stressed out along with the team appointed to help him. Some chaps, like Mentum, O’Racle, Ibee Em and even Mr. Open silently giggle in their offices and watch him struggle. He really can’t do all that stuff. The problem is nobody can. By itself / by magic.
Geting things done requires attention, skill, dedication, professionalism, vision, leadership. Mr. Point promised he has it all and everybody jumbed on the bandwagon with him because they hoped he can really pull it off. The old boys were a dissapointment at that time, at least for the large open spaces.
Meanwhile, some smaller offices were doing absolutely fine with a small number of focused staff. New guys and galz were born and they did not have the big mouth of Share. They could actually solve some problems (not all) and were glad to be doing that. Slowly they will grow and sadly enough some will grow into Mr. Point. But in the process they will be really useful and make companies really progress.
Why am I saying this? I am looking at the Gartner MQ. Yes, I know… I shouldn’t be looking at it too hard, the credibility and “usefullness” factor of it just gets lower and lower each year. But it’s fun. And I think is not necessarily their fault the report looks like it does. There are no actual leaders and everybody struggled to keep their revenues in the financial turmoil.
As I am looking at it, this confirms my theory that enterprise software is not really good enough. We can do better than this. A lot better. And our customers need help. See what they did when Mr. Point appeared? They have put their hope in him. Because they were really suffering and needed a ray of light. From what I see in my area, they didn’t find it yet. Mr. Point has only a flashlight and is really shaky on his legs. And the old guys… well… they behave like they need a retirement plan. Or some SPA treatment to get the blood going again.
Meanwhile, I’m here designing a new ambitious cloud, enterprise, content solution. And I’m doing it without the companies mentioned in the Gartner report. I’m doing it with a guy (or is it a girl?) who proved to me in the past years it is good, and going better. And it’s not from US or Europe. Nor China.